Sales Policy

At Lunea Furniture, our top priority is to provide our valued customers with quality service and a secure shopping experience. Our sales policy, outlined below, covers the entire process from order to delivery.

🧾 1. Orders

Orders are automatically confirmed by our system and notified to you via email.

Payment must be completed before the order can be processed for production or shipping.

Stock status and delivery information are specified on the product details page.

💳 2. Payment

You can shop on our website using a credit card, bank transfer/EFT, or cash on delivery options.

All online payments are secured with a 256-bit SSL certificate.

Installment payment options may vary depending on the bank.

🚚 3. Delivery

Delivery times vary depending on the product type, but are typically between 3-15 business days.

Shipping information will be shared via email following order confirmation.

Please check your product upon delivery; do not accept damaged packages without a report.

🔄 4. Cancellations and Changes

Your order can be cancelled before it goes into production or is shipped.

Order cancellations are not accepted for custom-made or personalised products.

For order change requests, please contact our customer service team.

🔐 5. Security and Privacy

Your customer information will not be shared with third parties.

All transactions are protected under our Privacy Policy.

📞 6. Customer Service

You can contact us with any questions, requests, or suggestions:

📧 satis@luneamobilya.com
📞 +90 (xxx) xxx xx xx