Refund and Return Policy

Customer satisfaction is our priority. Therefore, at Lunea Furniture, we offer returns and refunds under certain conditions if you are not satisfied with your purchase.

🛍️ Return Conditions

You can return the products you have purchased within 14 days of the delivery date.

The product to be returned must be unused, in its original packaging, complete, and in resalable condition.

Products that have been assembled, damaged, or pose a hygiene risk cannot be returned.

Returns are not accepted for custom orders or personalised products.

💳 Refund Process

Once the returned product reaches us, its condition will be checked.

For eligible returns, the refund will be processed within 7 business days according to your payment method.

For credit card payments, the time it takes for the refund amount to appear on your card may vary depending on your bank.

🚚 Shipping and Return Fees

The return shipping fee is the customer’s responsibility, except in cases where the product is defective.

If the product is defective, faulty, or damaged upon arrival, the shipping fee will be covered by our company.

🧾 Required Documents for Returns

Original invoice

Return form (included with the order package or downloadable from our website)

📬 Return Address and Contact Information

Please contact us in advance for return procedures:

📧 muhasebe@luneamobilya.com
📞 +90 (xxx) xxx xx xx
📍 [Company address can be written here]